Privacy Policy

1. Data Controller

encosa (Leopoldstraße 31, 80802 Munich, Bavaria, Germany) is the data controller for personal data processed through encosax.energy. You can contact us at [email protected] for any data-protection matter, including to exercise the rights described below.

2. Personal Data We Process

We process the following categories of personal data:

• Identity and contact data you submit (name, email, phone, employer, role);
• Communications content (messages, requests);
• Technical data collected automatically (IP address, browser, OS, pages visited);
• Usage and analytics data, where you have given consent.

3. Purposes and Legal Bases (Article 6 GDPR)

4. Recipients and Transfers

Personal data is shared only with processors acting on our behalf under Art. 28 GDPR data-processing agreements (hosting, email delivery, analytics). Where data is transferred outside the EU/EEA, we rely on Standard Contractual Clauses (Art. 46) and assess additional safeguards as required by the Schrems II ruling.

5. Retention

We retain personal data only for as long as necessary for the purposes described. Inquiry-form data is retained 24 months after last contact. Server access logs are retained 90 days.

6. Your GDPR Rights

• Right of access (Art. 15) — confirm whether we process your data and obtain a copy;
• Right to rectification (Art. 16);
• Right to erasure / “right to be forgotten” (Art. 17), subject to limited exceptions;
• Right to restriction of processing (Art. 18);
• Right to data portability (Art. 20);
• Right to object (Art. 21), including to direct marketing without further conditions;
• Right not to be subject to automated decision-making (Art. 22). We do not engage in automated decision-making with legal effects.

To exercise any right, email [email protected]. We respond within one month, extendable by two further months for complex requests.

7. Right to Lodge a Complaint

You have the right to lodge a complaint with your national supervisory authority. A list of EU/EEA authorities is available at edpb.europa.eu. The competent supervisory authority in Bavaria is the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Promenade 18, 91522 Ansbach.

8. Cookies

See our Cookie Policy. Non-essential cookies are not set without your prior consent (ePrivacy Directive).

9. Security

We implement technical and organisational measures appropriate to the risk, including TLS in transit, encrypted storage, restricted access, and regular review.

10. Changes

Material changes will be reflected by an updated “Last updated” date. Where required, we will request renewed consent.

11. Contact